The end of my second week at my new employer has come to a close. After one more week of training, our class will be let loose to conquer the challenging role of customer service. It is a type of job that everyone should experience at least once in their lives since it touches upon every aspect of human interaction from personal to business life.
Unlike my previous role, this work deals directly with customers. Remaining calm, engaging, and having problem solving skills are key elements. We have all been in the reverse role where we have at times found ourselves yelling to the employee of a credit card company, bank, or any kind of business when we did not get the answer we expected.
If you ever take the time to consider the person on the other end of the phone, you might think twice about the tone and manner you carry out your request or complaint.
As with any new endeavour, conditioning oneself to adapt to a new way of doing things will take time. Taking the stairs instead of the elevator to the fifth floor of the parking garage is one of those situations which might seem to involve a great deal of effort but which benefits us in the end. Another is learning not to be fearful of the person on the other end of the line. But is all comes down to conditioning ourselves to think in a way which will bring us past our fears and familiar old ways.
Once we are able to move beyond that which hinders us, we experience a world of opportunity and growth. For without change, there is no growth.